Refund Policy
Last Updated: 10-05-2024
1. Introduction
At S-Technologies, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds may be provided. By purchasing our products or services, you agree to this policy.
2. Refund Eligibility
Refunds are eligible under the following conditions:
- Digital Products: Refunds for digital products (such as software, e-books, or online courses) will be considered if a request is made within 14 days of purchase, provided that the product has not been downloaded or accessed beyond any free trial period.
- Services: For services (such as consultancy or custom development), refunds will be considered if a request is made within 14 days of payment and if the service has not been rendered or work has not commenced. For ongoing services, you may cancel at any time, and we will refund any unused portion of your service on a pro-rata basis.
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
- Digital products that have been downloaded or accessed beyond the free trial period.
- Services that have been fully rendered or work that has commenced.
- Customized or personalized products.
- Products or services purchased through a third party.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to info@s-stechnology.com with your order details, including the order number, product or service purchased, and the reason for the refund request.
- Review: Our team will review your request and may contact you for additional information if necessary.
- Decision: We will notify you of our decision within 7 business days. If your refund is approved, we will process it within 14 business days to the original payment method.
5. Partial Refunds
In some cases, partial refunds may be granted:
- If a product is not in its original condition, damaged, or missing parts for reasons not due to our error.
- If a service has been partially rendered.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: Sometimes refunds take a few days to process.
- Contact Your Bank: There may be some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at info@s-stechnology.com.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with the effective date.
8. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
S-Technologies
Email: info@s-stechnology.com